Policies & FAQs
Please read our policies & FAQs before booking your appointment, we look forward to servicing you.Policies
Deposit Policy:
Effective April 17th, 2024
All reservations require a non-refundable deposit for each individual service chosen on our booking site, amounts are pre-determined and displayed by business. We ask that you give us 24 hour notice when cancelling or rescheduling to avoid losing your deposit payment. We understand that emergencies occur however, policies need to be followed and enforced to maintain our quality promise to our guests.
An additional 25% cancellation fee may be charged in the event of cancelling/no show within the same business day. We will apply this charge on the card listed on file. If card is declined, we will send an invoice of the amount via text message. Servicing will not be offered until invoice is received by business.
***** For Spa Members / Package Holders *****
Due to pre-payment for your services at our spa, we grant you deposit free booking! Please book your reservation under spa member (desired service) to avoid deposit fees. However, our cancellation policy will be enforced for cancellations in an untimely manor, lateness, or no-showing. One session will be deducted from your package per each service booked. An additional 25% cancellation fee may also be applicable.
If you are attempting to reach us out of business hours to cancel or reschedule we do ask that you leave a text/voice message or follow the confirmation link sent to your email/text box to cancel on your end.
We do encourage cash payments to avoid our mandatory 3% service charge on all credit cards, Apple Pay payments.
All requests can be reached at 732-648-6158
No Show/ late Policy:
We do grant our guests a 10 minute grace period from the time of their scheduled reservation. Please note that if you are over 10 minutes late for your reservation we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 10 or more minutes into your scheduled reservation time it is considered a “No-Show” and your deposit will be non-refundable.
10 minutes after scheduled reservation time if we don’t receive a call we will consider the reservation a no show. Deposit will be deemed 100% non-refundable, cancellation fee may be charged, spa members policy will be enforced.
Refund on services / Touch up Policy:
No refunds will be granted for services, packages, deposits or products. If you feel that your service requires a touch up you must contact us ASAP to schedule your touch up (must be within 4 days of the initial appointment.)
Product Refund / Return Policy:
We will grant a 100% refund within 14 days of purchase if the product is unopened. If you are unhappy with a product purchase you must return the product within 7 days, you will then receive a 50% refund.
Minor policy:
We will service minors with the consent of a legal guardian, after consent is given and consent forms are signed, the legal guardian must accompany their minor for the entirety of the service until the minor reaches legal age.
Medication / Patch test policy:
Waxing with certain skin care medications is not advised and can lead to potential lifting of the skin. We do ask to please disclose any medications applied topically or orally that may contraindicate with your service. We recommend to consult with a medical professional for advice before waxing. Patch tests are always available to be provided by wax specialist based on professional opinion and availability.
FAQs
How long should my hair be?
Prior to waxing, the hair length should be comparable to the size of a grain of rice. 2-3 weeks of growth is generally the perfect amount to get great waxing results.
How often will I need to wax?
Facial Waxing: every 2 to 4 weeks depending on your growth cycle. For best results do not shave, tweeze, or trim in between appointments.
Body Waxing: every 3-6 weeks depending on your growth cycle. For best results do not shave, tweeze, or trim in between appointments.
What should I do prior to and after my wax?
The great thing about waxing is that it cuts so much time out of your daily maintenance routine, however there are skincare practices we can follow to make waxing less painful and help to replenish and rejuvenate the skin for best results throughout the month.
Prior to waxing, exfoliating regularly is recommended. Exfoliating waxed areas while the hair is growing out will help to soften the hair and remove dead skin resulting in a smooth wax experience with top of the line results.
Aftercare will be highly recommended based on your skin’s needs and our professional recommendations.